alpacuan Terms of Use

When you create an account and use alpacuan, you agree to the terms set out in this document. We have written these terms to be clear and specific about what we expect from our members and what you can expect from us in return.

alpacuan operates as an online gaming and sportsbook platform accessible to users in jurisdictions where our services are legally permitted. We manage deposits and withdrawals through multiple payment channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Our terms cover account registration, gameplay rules, fund management, and dispute resolution.

These terms are binding when you register on alpacuan. By opening an account, you confirm that you have read, understood, and agree to be bound by all provisions below. If you do not agree with any part of our terms, you should not use alpacuan.

Account Eligibility and Registration on alpacuan

To open an account on alpacuan, you must be at least the legal age of majority in your jurisdiction. You are responsible for verifying that access to alpacuan is permitted under the laws that apply to you. We do not offer our services in jurisdictions where online wagering is prohibited by law.

When you register on alpacuan, you provide your real name, email address, phone number, and date of birth. You agree that all information you supply is accurate and current. If any of your details change—such as your phone number or residential address—you must update your alpacuan account immediately. We use your phone number for two-factor authentication, so keeping it current is essential for account security.

You may maintain only one active alpacuan account. Creating multiple accounts to circumvent our rules, claim duplicate bonuses, or gain unfair advantage is prohibited. If we detect duplicate accounts, we reserve the right to suspend all accounts linked to the same person and forfeit any balance held.

Your Responsibility for Account Security

Your alpacuan password is confidential. You alone are responsible for keeping your password secure and for all activities that occur under your account. If you believe your account has been compromised, contact our support team immediately through the in-app chat.

We ask you to enable two-factor authentication via SMS on your phone number. This protects your account by requiring a code we send to your phone whenever you attempt a withdrawal or change a security setting. Using 2FA is your choice, but we strongly recommend it.

Deposits, Withdrawals, and Fund Management on alpacuan

We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, or e-wallet. When you deposit on alpacuan, funds appear in your account balance immediately, subject to your payment provider's processing time. Your balance is held in Indonesian Rupiah and is unified across all games on our platform—live tables, slots, and sportsbook.

Deposit and Withdrawal Limits

We do not impose fixed deposit or withdrawal limits on your alpacuan account. However, your payment provider (mobile banking, local payment, online payment, etc.) or your bank may enforce their own daily, weekly, or monthly transaction limits. We recommend checking your payment provider's terms if you plan a large transaction.

If you initiate a withdrawal and our verification team suspects suspicious activity, we may request additional information (such as a copy of your ID or proof of payment method ownership) before processing your request. This protects you and us against fraud. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, banking delays may extend withdrawal processing by one to two business days.

Fund Ownership and Dormancy

All funds in your alpacuan account remain your property. We do not claim ownership of or profit from deposits you hold with us. If your account remains inactive (no deposits, no gameplay) for twelve consecutive months, we may, at our discretion, freeze your account pending contact from you. If your account is frozen, you may regain access by contacting our support team and verifying your identity.

We do not impose a fee for account inactivity, but we reserve the right to do so in future updates to these terms, provided we give you at least thirty days' notice.

Gameplay Rules and Betting on alpacuan

Our live-dealer tables, slots, and sportsbook markets operate under specific rules. When you join a table or place a wager on alpacuan, you agree to follow those rules. Each game or market displays its rules before you begin; we recommend reading them carefully.

All odds, results, and payouts on alpacuan are generated by certified random-number generators or transmitted from official league sources (for sports betting). We do not manipulate results. If you believe a result is incorrect, contact our support team within thirty days of the disputed transaction with specific details.

1. Read game rules before playing

   Each game on alpacuan displays its full rules, including payout rates and any side-bet options.

2. Place your wager within your balance

   You can only stake funds you currently hold in your alpacuan account. No credit or borrowing is available.

3. Review your transaction history

   After each round or wager on alpacuan, check your updated balance and the result in your account history.

Prohibited Activities on alpacuan

We prohibit the following on alpacuan:

• Use of automated bots, scripts, or software that interacts with our platform without human input.
• Collusion between players to manipulate outcomes or exploit bonus terms.
• Use of alpacuan for money laundering or any other unlawful activity.
• Harassment, threats, or abusive language directed at dealers, staff, or other players.
• Creating duplicate accounts or sharing account credentials with another person.
• Accessing alpacuan from a jurisdiction where our services are prohibited by law.

If we detect any prohibited activity, we reserve the right to suspend your account immediately, forfeit your balance, and report the matter to relevant authorities if required by law.

Dispute Resolution and Support

If you believe there is an error in a game result, payout, or transaction on alpacuan, contact our support team via in-app chat or email. Include the date, time, game or market name, and specific details of the dispute. We will investigate and respond within five business days.

Our alpacuan support team is available during standard business hours to address questions and resolve disputes fairly and transparently.

If we cannot resolve your dispute through standard support, you may escalate your complaint to our disputes team. Escalations are reviewed within ten business days. We aim to treat all complaints fairly and in good faith, but our decision on disputes is final under these terms.

alpacuan Jurisdiction Notice and Service Availability

Our services are available only where local law permits. We do not knowingly offer alpacuan to users in jurisdictions where online wagering is prohibited. If you access alpacuan from such a jurisdiction, you do so at your own legal risk, and we are not responsible for any consequences.

You are solely responsible for verifying that your use of alpacuan complies with the laws of your jurisdiction. We recommend consulting a legal advisor if you are unsure whether alpacuan is accessible to you in your location.

Changes to alpacuan Terms

We may update these terms at any time. If we make material changes—such as new fees, altered account suspension rules, or changes to withdrawal processing—we will notify you via email and in-app messaging at least thirty days before the change takes effect. If you do not agree with the updated terms, you may close your alpacuan account and request a withdrawal of your remaining balance.

Your continued use of alpacuan after an update is effective means you accept the new terms.

Limitation of Liability

alpacuan provides our platform and services on an "as available" basis. We do not warrant that our platform will be uninterrupted, error-free, or free from malicious code. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of alpacuan.

We are not responsible for delays or failures in payment processing caused by your bank, payment provider, or banking holidays. We are not liable for lost funds due to your own negligence in securing your password or two-factor authentication code.

Summary of Key Terms on alpacuan

When you use alpacuan, you commit to providing accurate information, securing your account, playing fairly, and complying with applicable law. In return, we commit to processing your deposits and withdrawals transparently, protecting your account data, and resolving disputes fairly.

We support nine payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—so you can fund your account through your preferred local channel. Our games operate on certified systems, and our sportsbook uses official league data. Withdrawal requests are processed during business hours, and we maintain clear transaction history for your review.

These terms are in effect as of today and apply to all users of alpacuan. If you have questions about any part of these terms, contact our support team via in-app chat.

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