alpacuanLegal Notice

We at alpacuan provide an online entertainment service available only in jurisdictions where local law permits online wagering. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of alpacuan comply with the laws of their own jurisdiction before opening an account or funding a balance.

This legal notice outlines the key terms that govern alpacuan's operation, your account eligibility, data handling, and our limitations of liability. It is not a substitute for our full Terms and Conditions document—please review both this notice and the full terms before using our platform. If you have any questions about our legal status or your rights as an alpacuan user, contact our support team via in-app messaging or email.

alpacuan operates across supported regions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang, subject to applicable local and national regulations.

Service Availability and Jurisdiction Restrictions

Our services on alpacuan are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited, and we reserve the right to restrict or suspend access from any region where our service violates local law. If you attempt to access alpacuan from a restricted jurisdiction, your account may be suspended without notice, and any outstanding balance will be managed according to our terms of service.

It is your responsibility to verify that alpacuan is available and legal in your jurisdiction before you open an account or make a deposit. We provide this service "as is" and make no warranty that it is available or lawful everywhere. If you are unsure whether alpacuan operates where you are located, contact our support team before proceeding.

Account Eligibility and User Responsibility

By opening an alpacuan account, you represent that you are of legal age in your jurisdiction and that your access and use of our platform comply with all applicable laws. We do not conduct age verification beyond the information you provide during signup. If you are aware that you do not meet the legal requirements in your jurisdiction, you must not open an account on alpacuan.

Users are solely responsible for ensuring that their participation on alpacuan is lawful. alpacuan makes no representations about the legality of our service in any specific jurisdiction. If you have doubt about whether you are eligible to use alpacuan where you are located, seek legal counsel before proceeding.

Data Protection and Privacy on alpacuan

We handle your personal data—name, email, phone number, payment information, and account history—according to the practices outlined in our Privacy Policy. We encrypt communication to our servers, use two-factor authentication to protect your account, and do not share your financial details with unrelated third parties.

Your account information and transaction history are retained indefinitely to comply with anti-money-laundering regulations and to support account recovery if needed. You have the right to request a copy of your data or to request deletion of your account through our support team, subject to legal retention requirements. We respond to data requests within thirty days of receipt.

alpacuan protects your account with encryption, two-factor authentication, and transparent data handling. Your data is never sold to marketers or shared outside the scope of processing your transactions.

Payment Methods and Financial Responsibility

alpacuan accepts deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, and e-wallet. You are responsible for ensuring that your payment method is funded legitimately and that you have authorization to use it. We do not verify the source of your funds beyond standard anti-money-laundering checks.

Deposits are final once confirmed by the payment provider. Refunds are not available except where we determine an error occurred on our end. Withdrawals are processed to the same payment method you used to deposit, and they move through your payment provider's standard clearing times. alpacuan is not liable for delays caused by your bank or fintech provider.

Limitation of Liability and Dispute Resolution

alpacuan provides our platform and games "as is." We make no warranty that the service will be uninterrupted, error-free, or available at all times. We are not liable for losses due to network failure, server downtime, payment provider delays, or force majeure events including Idul Fitri, Idul Adha, Imlek, Nyepi, or other holidays that affect banking operations.

If you believe an error occurred on alpacuan—such as an incorrect game outcome, a lost deposit, or unauthorized account activity—contact our support team immediately. We investigate disputes and respond within ten business days. If you are unsatisfied with our resolution, you may escalate your complaint through our formal dispute process, which is documented in our full terms of service.

• alpacuan is not liable for:
• Network or internet connectivity failures on your end
• Delays caused by payment providers or banking partners
• Unauthorized account access due to weak passwords or shared login credentials
• Losses incurred during holidays or banking shutdowns affecting your region
• Disputes with payment providers regarding transaction fees or exchange rates

Game Rules and Market Integrity on alpacuan

Every game on alpacuan—live blackjack, roulette, baccarat, Dragon Tiger, slots like Aviator and Sweet Bonanza, or sportsbook markets covering Liga 1, Piala Indonesia, and esports—operates according to published rules available in our help centre. We do not alter odds, outcomes, or rules arbitrarily. All live-dealer games use certified random-number generators and professional dealers subject to training and oversight.

Sportsbook odds and markets are updated continuously based on real-time information. We reserve the right to void bets or cancel markets if we detect fraud, manipulation, or circumstances beyond our control that affect the integrity of the market. Any such cancellations will be communicated to affected users, and funds will be refunded where applicable.

Contact and Legal Inquiries

If you have questions about alpacuan's legal status, our compliance practices, or your rights as a user, contact our support team through in-app messaging or email. We respond to legal inquiries within ten business days. For formal complaints or legal notices, you may send correspondence to the address provided in our full Terms and Conditions document.

Our support team can assist with account issues, payment questions, and disputes. For matters requiring escalation—such as formal complaints or data-subject requests—our compliance team will respond according to the timelines set out in our Privacy Policy and Terms of Service.

Summary: Legal Standing and Your Responsibilities on alpacuan

alpacuan operates only where local law permits. We do not warrant that our service is available or legal everywhere, and users are solely responsible for verifying jurisdictional compliance before opening an account. If you access alpacuan from a prohibited jurisdiction, your account may be suspended without notice.

We protect your data with encryption and two-factor authentication, handle your payment information securely, and respond to disputes within ten business days. Our games and sportsbook markets operate transparently according to published rules, and we reserve the right to void bets or suspend accounts where fraud or manipulation is detected.

For a complete understanding of your rights and obligations, review our full Terms and Conditions and Privacy Policy. If you have legal questions or concerns about alpacuan, contact our support team or compliance office. Our services are available only where local law permits.